MODULE 1

TRANSITIONING TO WORKING WITH CLIENTS. IN THEORY, THERE’S NO DIFFERENCE BETWEEN THEORY AND PRACTICE, BUT IN PRACTICE THERE IS!

Welcome aboard! This short module discusses theory vs practice in the field of dog behaviour. We cover imposter syndrome and client communication. Time to delve into how to change your theoretical knowledge into usable skills. You know more than you think you know! Complete your first tasks, and meet your tutor and classmates via an informal, virtual ‘meet and greet’.

MODULE 2

SAFETY, BEING SAFE IN THE WORKPLACE - DOGGY-STYLE.

Learn about safety protocol, complete tasks based on the module content and produce a risk assessment.

MODULE 3

PREPARATION, AND PRACTICAL ADVICE ON HOW TO FEEL CONFIDENT, SAFE AND EFFECTIVE WHEN YOU WALK INTO THE CONSULTATION.

Learn about responding to queries, quoting, and preparation. Produce an email template, and create paperwork designed to gather information and assess quickly and effectively.

MODULE 4

INITIAL CONSULTATION PART ONE: THE Q&AS, WHAT TO ASK, AND HOW TO RECORD IT FOR DIFFERENT CASES.

How to conduct an in-depth assessment, tips on interviewing clients, and perform a mock interview based on a completed background questionnaire.

MODULE 5

INITIAL CONSULTATION PART TWO: THE HANDS-ON BIT, TEST, EXPLAIN, DEMONSTRATE, COACH, RECAP.

Learn about the hands-on portion of the assessment, consider appropriate exercises for a hypothetical case.

MODULE 6

CREATING THE PLAN, PUTTING IT ALL TOGETHER INTO A DOCUMENT THAT BOTH YOURSELF AND YOUR CLIENT CAN REFER TO.

How to piece it together based on the dog, the family, the behaviour and the goals. Create a tailored plan as a case study task.

MODULE 7

SUPPORT & FOLLOW-UPS, STAYING IN TOUCH, TROUBLESHOOTING AND REVISITING.

Common problems, troubleshooting, structuring follow-up visits and the ‘how’, ‘when’ and ‘why’ of support, creation of follow-up paperwork.

MODULE 8

WORKING WITH OTHER PROFESSIONALS, VETS, RESCUES, INSURANCE COMPANIES AND OTHERS.

All about working with trainers, other behaviourists, vets, rescue workers, dogs walkers, groomers and more! Insurance claims explained.

MODULE 9

PROFESSIONAL CONDUCT, YOUR NICHE, PRICING,TOP TIPS AND SELF DISCOVERY.

What kind of behaviourist are you? Professional conduct, finding your niche and pricing yourself appropriately. This is all about keeping it real and being the best ‘you’ that you can be.