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Get in Touch
Tell us a little about your dog and what’s been going on. A quick message or call is all it takes to get started.
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Background Questionnaire
Complete a background questionnaire so we can understand more about you and your dog so we can tailor the right service to suit your needs
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Personalised Plan
Based on your responses, we’ll recommend the most suitable service, time commitment and cost, with no pressure to book.
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What We Offer
We are proud to be a Petplan Practice, but most other insurance companies accept claims for our Behaviour Therapy too.
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Home Visit Assessment & Coaching
Good for: Complex, challenging or long standing behaviour cases - We come to you
What’s included:
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Full assessment via behavioural diagnostic/functional analysis
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Practical coaching session
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Final review and recap
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A bespoke behaviour report and plan (usually same day)
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WhatsApp Support for six weeks
Cost: £450 - Tailored to specific needs
Optional: Helper dogs and people where applicable at no extra cost
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Follow-Up & Support Sessions
Good for: Follow-up sessions to practice, troubleshoot, and advance or refine existing behaviour plans.
What’s included:
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1–2 hour hands-on session
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Review, refine and advance the behaviour plan
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Real-world practice (home, park, office, family home)
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Scenario set-ups (visitors, dogs, etc.)
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Brief written update post-session
Cost: £200 - Tailored to specific needs
Optional: Double sessions or group walking
Telephone Behaviour Assessment
Good for: Owners seeking fast, flexible support quickly, where a home visit isn't immediately necessary or advised. This is a thorough, professional assessment - not a quick phone chat.
What’s included:
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Background questionnaire review (sent in advance)
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Telephone consultation of approximately 1-2 hours
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Behaviour guidance with written plan
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Dedicated WhatsApp support x 6 weeks
Cost: £275
Please note: Some cases may be better suited to an in-person session to ensure the best guidance for you and your dog.
Puppy & New Dog Foundations
Good for: New puppies or dogs joining an existing household, to prevent future behaviour issues.
Available stages:
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Pre-puppy advice (breed & lifestyle matching)
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New puppy guidance
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Introducing a new dog into an existing household
What it includes:
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Tailored advice based on breed, age & temperament
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Household rules, boundaries & routines
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Preventing future behaviour issues
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Ongoing phone/email support in the early weeks
Cost: £150
Please note: Some cases may be be
Telephone Advice Call
Good for: Focussed telephone consultation for those who need expert guidance without the full assessment package.
What’s included:
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Background questionnaire review (sent in advance)
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Telephone consultation of approximately 60 minutes
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Brief written summary afterwards
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Dedicated WhatsApp support x 2 weeks
Cost: £150
Please note: Some cases may be better suited to an in-person session to ensure the best guidance for you and your dog.
Power Hour for any Purpose
Good for: Asking questions, understanding concepts, gaining expert advice on anything dog-related
What's Included:
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One hour with an expert
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Verbal advice - you will need a pen and a notebook
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Signposting where applicable
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Referral where applicable
Cost: £85
Note: This is a way of thinking together - general advice only.
Board & Behaviour Therapy
Good for: Dogs in receipt of a Balance Behaviour plan, needing intensive, residential behaviour therapy for aggression, anxiety, or social issues.
What’s included:
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Residential in-home behaviour therapy
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Social exposure with a stable group of dogs
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Controlled exposure to triggers and foundation training
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Continuation of existing plan only
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Holiday cover available for dogs already assessed
Cost: From £80 per day (minimum stay typically ten days)
Note: We do not board and train - this is behaviour work on-site and as such is covered under behaviour therapy via insurance.
Acceptance is based on suitability for your dog - we will not take a dog if it will cause unreasonable stress.
Student Accompanied Consultations & Second Opinion Consultation also Available
Student-accompanied sessions offer the same professional advice and structure as our standard consultations, with the added support of a student or newly qualified behaviourist. These sessions provide a more accessible, lower-cost option while helping students gain valuable hands-on experience, and are suitable for many of the services listed above, including initial and follow-up consultations, rescue dog assessments and new puppy advice.
Available to new and existing clients, particularly within Yorkshire and within an hour’s drive of HD8, these sessions are offered on a limited basis, and spaces are restricted. Priority is given to rescue dogs, dogs in foster or kennels, and those at risk of relinquishment or euthanasia, though all cases are welcome. Waiting lists may apply, with urgent cases prioritised. To be considered, please get in touch with your contact details, postcode and a brief description of the issues you’d like help with, quoting “Graduate Consultation”.
Second opinion service
Our Second opinion service is for those who have already worked with a professional and want an independent expert view, or for dogs with a complex presentation that hasn't responded to prior intervention. If this sounds like your dog - then this may be the right option. Get in touch below.
Frequently Asked Questions
We've answered some of the most common questions below, but if you need anything more specific, please don't hesitate to get in touch, we're always happy to help!
The initial consultation takes place in your home at a time that suits you. We take a full behavioural history, assess the issues you’re experiencing and observe your dog in their normal environment. Techniques are explained, demonstrated and taught to you during the visit, and afterwards you will receive a detailed written behaviour plan to follow via email.
There is no strict time limit. The session lasts as long as needed to properly assess your dog, discuss the situation and outline, demonstrate and coach you.
Not always. Some issues can be addressed in a single consultation with ongoing remote support. However, follow-up sessions are often helpful for practising training techniques, reviewing progress and adjusting the behaviour plan where needed.
Follow-ups are more hands-on sessions where we review your progress, troubleshoot any difficulties and practise elements of the training plan together. These sessions typically last between one and two hours depending on the complexity of the case.
Yes. Online or telephone consultations are available in some cases. These may require detailed background information and access to video footage of your dog’s behaviour. Remote consultations are assessed individually to ensure they are appropriate for your situation.
Yes. We offer an introduction service to help you safely and smoothly introduce a new dog or puppy into your household. The aim is to establish positive dynamics from the beginning and reduce the likelihood of future conflict.
Yes. Pre-puppy consultations help you choose the right breed and energy level for your lifestyle, as well as provide guidance on selecting a responsible breeder and the right individual puppy.
While we aim for the best possible outcome and guarantee the quality of our service, specific results cannot be guaranteed as every dog and situation is unique.
Yes. Many insurance companies recognise our work, please check your policy, or contact us for support with you insurance claim.
Coming Soon...
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Our specialist courses, designed for behaviour professionals and aspiring behaviourists, will soon be found on the ‘Balance Behaviour Family’ page. These are online courses delivered through various media, with the addition of accompanying practical field work. We are very excited! Access to the bespoke mentoring and training will be via the British College of Canine Studies L4 advanced behaviour diploma, or by application / invitation. Register your interest below!
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Online content and courses from experts, to teach you how to fulfil and support your dogs, to avoid and overcome behaviour problems, and to resolve emotional issues. We teach you to understand your dogs and open up lines of communication. This is all about the dog in front of you! Behaviour and fulfilment 101. Register your interest below!
Here To Help
The dog and family are our priority, and if we can help in any way, we will endeavour to do so. Please feel free to call and enquire about whatever your requirements are, as we are happy to train, advise on behaviour, impart knowledge, and work hands-on in any context. We can refer to other professionals if we are unable to fulfil your criteria, so call us for an informal chat to discuss your needs.